Why does the Turnitin submission box take so long to load?

The submission inbox can take time to load as it has to synchronise data with the Turnitin servers and check all of the originality reports. This is a particular problem when there’s a high number of students enrolled on a Moodle course. There are two ways to reduce the loading time, either preventing the submission inbox from auto refreshing or setting up multiple inboxes.

  • To prevent the submission inbox from automatically refreshing each time you enter it, go into the Turnitin assignment and then click the ‘Options’ tab (located next to the Submission Inbox tab). Locate the ‘Auto refresh Grade/ Score’ setting, and from the drop down menu (which should be set to ‘Yes, automatically refresh originality scores and grades’ by default) select ‘No, I will refresh originality score and grades manually’. Once you have done this you should click ‘Save Changes’.
    Note: This will change the setting for the submission inbox for everyone using it. Make sure that other tutors/ administrators know to click ‘Refresh Table’ at the top of the submission table to refresh the grades/ originality reports.
  • If you set up multiple inboxes then ensure there are no more than 100 students submitting to one submission inbox. You will also need to set up a new Turnitin assignment for each inbox, and clicking the duplicate button will simply produce multiple links to the same inbox.

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