Who should I contact if I have problems submitting to Turnitin?

Please first see

And only if after trying all the advice above you still have problems submitting then email or contact your named course administrator  (not your course tutor or elearning support) with the following details:

  • Your name
  • Your assignment title
  • The course you are submitting your assignment (provide the course URL)
  • The assignment name and location ( URL)
  • Description of the issue
  • The steps you have taken so far to try to upload the assignment to Turnitin (what you were doing, when, where (UAL or elsewhere), on what (PC or MAC); what browser using etc together with any screengrabs) and details of any error codes or messages
  • The times you were attempting to submit
  • If using a MAC or iPad etc –  what IOS (operating system) is on the device

The course administrator will take you through a checklist of potential faults. If you still cannot submit they will then ask you to send the file you are trying to submit to submit on your behalf. (The file sent by email can only be 5MB so the original file may need to be broken up)

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